Frequently Asked Questions

Orders & Shipping

How fast will my order ship?

Most in-stock orders ship within 1 business day from our facility in Anaheim, California. You'll receive a tracking number as soon as your order is on its way.

Do you ship nationwide?

Yes! We ship across the entire United States. Shipping costs are calculated at checkout based on package size, weight, and destination.

Can I change or cancel my order?

Contact us as soon as possible at sales@bungeeco.com or call 714-238-1120. Orders already processed or shipped may not be eligible for changes.

Products

Can bungee cords and rubber rope be cut to custom lengths?

Yes! Our rubber rope can be cut to any length to fit your specific needs. It's a favorite among truckers, riggers, and industrial professionals who need a precise fit.

Do you offer custom bungee cord assemblies?

Absolutely. We specialize in custom bungee cords, tie-downs, EPDM straps, hooks, slings, and cargo control products. Contact us for a quote.

Are your products made in the USA?

Many of our products are proudly made in the USA with over 30 years of American expertise. Some items may be sourced internationally — product listings will indicate country of origin where applicable.

Do you offer wholesale or bulk pricing?

Yes! We offer bulk and wholesale pricing for large orders. Reach out to us at sales@bungeeco.com for a custom quote.

Returns & Exchanges

What is your return policy?

If you're not satisfied with your purchase, contact us within 30 days. Items must be unused and in original condition. Please note that custom orders and clearance items are final sale and cannot be returned or exchanged.

How do I start a return?

Email us at sales@bungeeco.com with your order number and reason for return and we'll guide you through the process.

Contact Us

How can I reach your team?

📞 Toll Free: 1-800-286-4331
📞 Phone: 714-238-1120
📠 Fax: 1-800-591-0993
📧 Email: sales@bungeeco.com

Business Hours:
Monday – Friday, 8:00 AM – 5:00 PM PST
Shipping from Anaheim, California 🇺🇸