Refund policy

RETURN & REFUND POLICY

At The Original Bungee Company, we take pride in the quality and craftsmanship of every product we ship. We want you to be completely satisfied with your order.

ELIGIBLE RETURNS

We accept returns only in the following cases:

• The item arrived damaged or defective due to a manufacturing issue
• You received the wrong item (incorrect size, model, or product)
• The item does not match what was described on our website

NON-RETURNABLE SITUATIONS

We do not accept returns for the following reasons:

• You changed your mind or no longer need the item
• The item does not match your personal preference or intended use
• You ordered the wrong size or product by mistake
• The item has been used, modified, or is not in its original condition
• Custom-made or cut-to-size products
• Clearance or final sale items

HOW TO REQUEST A RETURN

If your order qualifies for a return, please contact us within 15 days of delivery with the following:

• Your order number
• Clear photos showing the damage, defect, or incorrect item
• A brief description of the issue

We will review your request and respond promptly with next steps.

REFUNDS

Once your return is approved and the item is received and inspected, a refund will be issued to your original payment method. Processing times may vary depending on your bank or card provider.

RETURN SHIPPING

If the return is due to our error (damaged, defective, or wrong item), we will cover the return shipping cost. Returns for any other reason are not accepted.

CONTACT US

The Original Bungee Company
Email: Sales@bungeeco.com
Phone: +1-714-238-1120
Toll Free: 1-800-286-4331